26
💼 Wipro Recruitment Drive – Management Trainee Role
📍 Location: Gurugram, India
🗓️ Currently Hiring | Apply Now – Limited Positions Available!
🏢 Company: Wipro
🔍 Job Role: Management Trainee
📌 Location: Gurugram, India
💰 Salary: As per Company Standards
⏰ Job Type: Full-Time
🆔 Requisition ID: 10093
🎓 Education Required: Graduation
🧠 Required Skills & Competencies:
📘 Functional Competencies:
- 🔧 Process Knowledge – Tools, Systems, & Assigned Processes
- 🎯 Competency Awareness – Understanding and extending core job competencies
- 👨🏫 Coaching Ability – Mentoring and building team capability
🤝 Behavioral Competencies:
- 🤝 Collaborative Working
- 🧠 Problem Solving & Decision Making
- 👀 Attention to Detail
- 🛠️ Execution Excellence
- 💬 Effective Communication
- 👨💼 Client-Centric Mindset
📊 Performance Parameters:
🔄 Process Metrics:
- ✔️ Cases Resolved Per Day
- 📏 Process Compliance & SLA Adherence
- 📣 Customer Feedback & Pulse Score
👤 Self-Management:
- 📈 Productivity & Efficiency
- 🎓 Training Hours Completed
- 🗓️ Absenteeism Tracking
🎯 Role Purpose & Key Responsibilities:
🎯 Purpose: To provide technical support, resolve client issues, and ensure SLA compliance.
🛠️ Responsibilities:
- 📞 Handle incoming client requests (calls/emails) courteously
- 🧾 Document all client interactions and resolutions
- 🔄 Resolve issues following SOPs & escalate when needed
- 📚 Maintain and update knowledge bases & FAQs
- 🧠 Learn product details for better issue resolution
- 📈 Spot trends via logs to prevent recurring problems
- 🚨 Identify red flags and escalate serious issues
- 📢 Ensure full disclosure and legal compliance during client communication
🛎️ Customer Service & Support Skills:
- 🔍 Diagnose and troubleshoot client queries effectively
- 🧭 Guide users through solutions
- 📚 Log and track issues using ticketing tools
- 🔁 Offer alternative solutions and follow-up
- 🗣️ Communicate clearly and appropriately to clients
- 🧠 Stay updated through training and development
📥 Wipro Application Process:
👉 Apply Link:- Click Here To Apply (Apply before the link expires)
📌 Note: Only shortlisted candidates will receive a call letter for further rounds.